- As with almost all online collectible dealers we do our best to pick the boxes in the best condition from the case. There may be some slight imperfections to the box or paint job on the figure. These are beyond our control and we can't exchange items due to these imperfections.
- If pre-order items are ordered at the same time as in stock items all will be shipped together when the pre-orders come in stock.
- To our international friends. Paypal is the best option for payment, the address must be confirmed so we can ship.
- We aren't responsible for any import fees to foreign countries.
- We can't declare the item as a gift for international shipping
- We are happy to send items to a forwarder, but we are only responsible for them item still arrives at the forwarded. Any damage that may occur after the item is repackaged and forwarded is the responsibility of the forwarder. If the item is damaged when it arrives at the forwarder we need to be notified within 3 days.
- If your shipment arrived damaged please notify us within 3 days of arrival.
- We have a 7 day return policy. A 15% restock fee may be incurred. Return shipping is the responsibility of the buyer and original shipping is non-refundable.
- We have set these policies to protect us as well as the customer. If you have any questions/issues don't hesitate to contact us and we will be happy to work with you wherever possible.